An import-ready n8n workflow that watches your support inbox, classifies tickets by urgency and category, pings you instantly on critical messages, sends polite auto-acks, and logs every thread to Google Sheets. No code. Dry-run mode included.
Every operational detail is already handled — you plug in keys and run.
Triggers on new emails matching your support label — polls automatically, no webhooks needed.
Tags messages as billing, bug, or how-to, and detects urgent keywords like "broken" or "refund".
Critical issues trigger a direct Telegram alert (🚨) so you can respond before an issue escalates.
Buyers get an immediate reply setting expectations, tagged with their ticket category.
Every thread is logged to Google Sheets with customer, subject, category, and timestamps.
Test classification on dummy emails with zero customer replies or pings sent.
Download from Gumroad, drag into your n8n instance. One minute, no node-wiring.
The README points at every field — Gmail, Gmail SMTP, Google Sheets, Telegram.
Send a test email, verify classification, then flip live. Support emails handle themselves.
No. Import the JSON, paste your API keys where the README tells you, and run. The workflow is pre-built — you're configuring, not coding.
It checks subject and body for keywords (e.g. refund/billing, bug/crash, urgent/asap). You can add your own product-specific terms in the classification node in seconds.
Yes — agencies and freelancers deploy it for clients all the time. One license per deployment; email for bulk arrangements.
Every template ships with dry-run mode on dummy data and a 30-day satisfaction promise. If it doesn't do what the page says, email within 30 days for a full refund.
Import the workflow, plug in your keys, and never let an urgent ticket sit unread.
Get Customer Support Triage →